Terms and Conditions How To Build A Brand UK (How To Build A Brand Limited): Effective Date September 2018

Click here for Canadian Terms & Conditions
- transactions in Canadian Dollars (C$) -

Shop and subscribe SECURELY…

At How to Build a Brand we offer our customers state of the art e-commerce security. All credit card and debit card transactions on our shopping area are protected, so you can relax and enjoy the on-line shopping experience. Our secure payment option providers and accepted forms of payment are shown below:

AM_mc_vs_ms_ae_UKSecured: Comodo Secured and Powered by Stripe

Currencies supported: GBP (£); US Dollar ($); Euro (€)

For payments in Canadian Dollar (C$) please see our Canadian Terms and Conditions here

Delivery Timeframes for products and services

Timeframe for delivery of courses is as per the course dates booked by the client.

Training courses are delivered in a venue provided by a specially selected hotel, the address, contact and arrangement details of which are displayed within the course booking details page.

Payment & timeframe for delivery of products and services is as follows:

  • Workshops, training and courses:
    • Payment to be made in full at time of booking for VIP Backstage Passes, Brand Builders Club Courses and Master Your Message workshops
    • Payments for the B.R.A.N.D. Accelerator to be made as per the monthly instalment payment plan agreed at the time of purchase*
  • Subscription payments for online services that are provided in a digital format will delivered immediately upon subscription and payment set up.

Returns, Refunds and Cancellation Policy…

We want you to be completely satisfied with every purchase you make at How to Build a Brand, so here are our terms with regard to returns, refunds, and cancellations:

Event Ticket Cancellation:

You have the right to cancel your VIP Backstage Pass ticket or Master Your Message ticket within 72 hours of making your purchase and receive 100% of your money back, minus a small admin fee of £15 + vat.

If you wish to cancel your ticket after that 72 hour period, you may cancel up to 14 days before the course date and receive a 50% refund, minus the admin fee of £15 + vat.

Alternatively, you can transfer your ticket to another course date for the same admin fee of £15 + vat.

Should you wish to cancel completely within 14 days of the event, you have two options:

  1. Transfer your course ticket to someone else by emailing [email protected] and update us with the details of the person you are transferring the ticket to.
  2. Forfeit your place, as we will already have paid out all expenses to the venue and given you everything that comes with the course, other than the day itself.

If you have purchased an Early Bird Ticket, these tickets are transferable. However, they are non-refundable in whole or in part, as Early Bird Tickets are purchased at heavily discounted rates. You can still transfer or cancel your ticket(s) by contacting [email protected] However if you are unable to use it, we will not provide a refund on the ticket(s).

Membership Subscriptions:

You have the right to cancel your membership subscription to any of our online products at any time. As soon as you cancel, your membership level will cease to be available to you and any prior monthly payments are non-refundable. If you wish to cancel, you can do so by email to [email protected], or by post to How To Build A Brand Limited, Suite 3, Falcon Court Business Centre, College Road, Maidstone Kent, ME15 6TF or telephone 0203 195 3865.

Physical Products:

All products will be shipped within 7 days of purchase via a very carefully selected courier service. You have the right to return any physical goods within seven days of receipt, upon sending us photographic proof that the goods are not fit for purpose. Should we agree that the product is not fit for purpose, we will automatically send you a replacement or if you wish to receive a refund, your payment will be returned in full within 7 days of us receiving the returned goods from you in the unopened condition that they were sent to you in. The address to send your returns to is as follows:

How To Build A Brand Limited, Suite 3, Falcon Court Business Centre, College Road, Maidstone, Kent, ME15 6TF.


We take every care to ensure your goods arrive in 100% fit for purpose condition and expect you to take the same level of care in choosing a courier company that will respect the product and return it in the same condition in which we sent it to you. Any goods that have been tampered with to render them unfit for purpose will automatically be disqualified for a refund.

The Information We Collect and Use…

By information we mean information about you collected through our service website(s), including your email address and other information you provide to us by registering for our services or making requests for information about our services. Any information provided to us will be retained and used solely for the purposes of fulfilling your request for information, fulfilling a request through a website feature, performing and carrying out the terms of the service, or communicating with you as a member of the service. See our Privacy & Cookie Policy here for more details.

Changes to this Policy…

The terms of this Policy may change from time to time. We will notify you of any material changes to this Policy by email, and by changing the "Effective" date at the top of this Policy. We encourage you to check this page periodically for any changes. Your continued use of the website and participation in following the posting of changes to these terms will mean you accept those changes.

Contacting us…

We value your opinions. If you have comments or questions about our Terms & Conditions or Privacy Policy, please send them to How to Build a Brand via your method of choice from our contact page here.

Choice of Law and Forum...

This Agreement shall be governed by and construed in accordance with the laws of The United Kingdom.

Earnings disclaimer...

Every effort has been made to accurately represent our products and their potential. Any claims made of actual earnings or examples of actual results can be verified upon request. The testimonials and examples used are exceptional results, don't apply to the average purchaser and are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual's success depends on his or her background, dedication, desire and motivation. As with any business endeavour, there is an inherent risk of loss of capital and there is no guarantee that you will earn any money.

* Monthly instalment Payment plans may be subject to a deposit and an interest may be applied depending on the period of time the payment plan is agreed. If you have purchased the B.R.A.N.D. Creator which include logo design, the Full Legal Ownership & Copyright Of Your Brand will be transferred to you in writing once the full payment is received for the service.


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©2021 How to Build a Brand Limited. All Rights Reserved. Developed by How To Build A Brand Limited.

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