Terms and Conditions How To Build A Brand UK (How To Build A Brand Limited)

Click here for Canadian Terms & Conditions
- transactions in Canadian Dollars (C$) -

Shop and subscribe SECURELY…

At How to Build a Brand we offer our customers state of the art e-commerce security. All credit card and debit card transactions on our shopping area are protected, so you can relax and enjoy the on-line shopping experience. Our secure payment option providers and accepted forms of payment are shown below:

AM_mc_vs_ms_ae_UKSecured: Comodo Secured and Powered by Stripe

Currencies supported: GBP (£); US Dollar ($); Euro (€)

For payments in Canadian Dollar (C$) please see our Canadian Terms and Conditions here

Delivery Timeframes for products and services

Timeframe for delivery of courses is as per the course dates booked by the client.

Training courses are delivered in a venue provided by a specially selected hotel, the address, contact and arrangement details of which are displayed within the course booking details page.

Payment & timeframe for delivery of products and services is as follows:

  • Workshops, training and courses:
    • Payment to be made in full at time of booking for B.R.A.N.D. Building Bootcamps and Master Your Message workshops
    • Payments for the B.R.A.N.D. Accelerator to be made as per the monthly instalment payment plan agreed at the time of purchase*
  • Subscription payments for online services that are provided in a digital format will delivered immediately upon subscription and payment set up.

Returns, Refunds and Cancellation Policy…

We want you to be completely satisfied with every purchase you make at How to Build a Brand, so here are our terms with regard to returns, refunds, and cancellations:


You have the right to cancel your B.R.A.N.D. Building Bootcamp ticket or Master Your Message ticket within 72 hours of making your purchase and receive 100% of your money back, minus a small admin fee of £15 + vat.

If you wish to cancel your ticket after that 72 hour period, you may cancel up to 14 days before the course date and receive a 50% refund, minus the admin fee of £15 + vat.

Alternatively, you can transfer your ticket to another course date for the same admin fee of £15 + vat.

Should you wish to cancel completely within 14 days of the event, you have two options:

  1. Transfer your course ticket to someone else by emailing [email protected] and update us with the details of the person you are transferring the ticket to.
  2. Forfeit your place, as we will already have paid out all expenses to the venue and given you everything that comes with the course, other than the day itself.

If you have purchased an Early Bird Ticket, these tickets are transferable. However, they are non-refundable in whole or in part, as Early Bird Tickets are purchased at heavily discounted rates. You can still transfer or cancel your ticket(s) by contacting [email protected] However if you are unable to use it, we will not provide a refund on the ticket(s). Any Extras purchased with the tickets, such as lunch, may be refunded in part or in full as per our normal returns, refunds and cancellation policy above.

Membership Subscriptions:

You have the right to cancel your membership subscription to any of our online products at any time. As soon as you cancel, your membership level will cease to be available to you and any prior monthly payments are non-refundable. If you wish to cancel, you can do so by email to [email protected], or by post to How To Build A Brand Limited, Suite 3, Falcon Court Business Centre, College Road, Maidstone Kent, ME15 6TF or telephone 0203 195 3865.

Physical Products:

All products will be shipped within 7 days of purchase via a very carefully selected courier service. You have the right to return any physical goods within seven days of receipt, upon sending us photographic proof that the goods are not fit for purpose. Should we agree that the product is not fit for purpose, we will automatically send you a replacement or if you wish to receive a refund, your payment will be returned in full within 7 days of us receiving the returned goods from you in the unopened condition that they were sent to you in. The address to send your returns to is as follows:

How To Build A Brand Limited, Suite 3, Falcon Court Business Centre, College Road, Maidstone, Kent, ME15 6TF.


We take every care to ensure your goods arrive in 100% fit for purpose condition and expect you to take the same level of care in choosing a courier company that will respect the product and return it in the same condition in which we sent it to you. Any goods that have been tampered with to render them unfit for purpose will automatically be disqualified for a refund.

The Information We Collect and Use…

By information we mean information about you collected through our service website(s), including your email address and other information you provide to us by registering for our services or making requests for information about our services. Any information provided to us will be retained and used solely for the purposes of fulfilling your request for information, fulfilling a request through a website feature, performing and carrying out the terms of the service, or communicating with you as a member of the service.


Registration for the service is not required to simply view the website. If you elect to register for the service, How to Build a Brand asks you for information that enables us to provide the service. You will be registering with How to Build a Brand on the form provided and such registration may require you to provide contact information such as your name and email address.

Aggregate Information…

From time to time, we may collect general, non-personal, statistical information about the use of the website and the service, such as how many visitors visit a specific page on the website, how long they stay on that page, and which hyperlinks, if any, they "click" on. We collect this information through the use of technologies such as "cookies" and "IP addresses", which are discussed in greater detail below. We may also group this information into aggregate visitor data in order to describe the use of the website and service to our existing or potential business partners or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you, other list members or any other visitors to the website.

IP Addresses…

An IP address is a number that's automatically assigned to your computer whenever you're surfing the web. Web servers, the computers that "serve" web pages, automatically identify your computer by its IP address. How to Build a Brand collects IP addresses for purposes of system administration, to report aggregate information to third parties and to track the use of the website. When visitors request pages from the website or click on a link in a mailing sent through the service, our servers log the visitors' IP addresses. We reserve the right to use IP addresses to identify a visitor or list member when it will enhance the users experience or if we feel it is necessary to enforce compliance with the website's policies or to protect the company, the website, its visitors, the service, our Internet Service Provider partners, the list members or others.


Cookies are pieces of information that a website transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you're at the website. The use of cookies is an industry standard - you'll find them at most websites. For example, we may use cookies on the website to verify the subscriber's login status. They are not used to store personal information or to retain historical or transactional subscriber data. By showing how and when visitors use the website, cookies help us see which areas are popular and which are not. Information such as the total number of visitors and pages viewed is most easily tracked with cookies. We may use the information from cookies to make improvements and updates to the website and to tailor our services to our visitors', list members' and survey participants' needs.

You always have the option of disabling cookies using your browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, please be aware that some features of the website will not function properly or may be slower if you refuse cookies.

Clear Gifs (Web Beacons / Web Bugs)…

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of website users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly in HTML files and are about the size of the period at the end of this sentence. We may use clear gifs in our HTML-based emails to let us know which emails recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.


We may store information that we collect through cookies and clear gifs to create a "profile" of your preferences. We may tie your personal information to information in the profile to provide tailored promotions and marketing offers or to improve the content of the website for you. We do not share your profile with third parties.

Information Sharing and Disclosure…

Except for the limited situations listed here in these terms and conditions, we will not share your personal information with third parties.

Agents and Third Party Service Providers…

To provide the service to you, we may sometimes use other businesses to perform certain specialised services such as data processing or other technology services. In such instances, we may provide your personal information to those businesses, but they are not permitted to retain or use your information for any other purpose.

Change of Control / Asset Transfer…

As How to Build a Brand develops, we may buy other businesses or their assets or sell all or parts of our business assets. Customer information is generally one of the business assets involved in such transactions. Thus, in the event that the assets of the Company in whole or in parts are acquired by a third-party, customer information, including any visitor information collected through the website or the service, would be one of the transferred assets. In the event of a corporate change in control or sale of all or parts of our business assets our users will be notified in accordance with the "Changes to this Policy" section of the policy if their personal information is provided to the new corporate entity or asset purchaser.

Legal Compliance…

How to Build a Brand reserves the right to disclose member information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) How to Build a Brand’s rights or property, other visitors, list members, or anyone else that could be harmed by such activities. How to Build a Brand also reserves the right to disclose visitor or list member information when we believe in good faith that the law requires it.

Customer Service…

Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email or telephone.

Newsletters and Promotions…

We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, we will use your name and email address to communicate with you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.


Service email messages are required to fulfil the service to you. You may opt out of these communications, which are not promotional in nature. If you do not wish to receive them you may opt-out and/or deactivate your account by following the instructions included in each communication or by contacting How to Build a Brand support at [email protected]

We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.

Security and Information Protection…

The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our payment forms, we encrypt that information using Secure Socket Layer (SSL) technology. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We do not store credit card details nor do we share customer details with any 3rd parties.


Protecting the security of your personal information is very important to us. When we store information that you have provided to us when registering for the service, that information is protected by security measures that include "firewalls" (a combination of computer hardware and software that helps keep unauthorised visitors from accessing information within our computer network), "intrusion detection systems" (a combination of computer hardware and software that helps detect any unauthorised visitors) and other tools such as data encryption and physical security, where appropriate. Unfortunately, no data transmission over the Internet or data repository can be guaranteed to be 100% secure. As a result, while How to Build a Brand strives to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.

Links to Other Sites…

Please be aware that when you are on the website, or when you receive an email message from us through the service, you could be directed to other sites that are beyond our control. There may be links to other sites from the site's pages or from the email message we send to you that take you outside our site. These other sites may send their own cookies to visitors, collect data, or solicit personal information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there. Note that when you link to a third party site from the site, you may see pre-populated data fields with your personal information; however, that information is not available to the third party unless you take certain actions on the third party's site, such as submitting a form.

Privacy Policy for Children…

We do not knowingly collect information from children under the age of 13 on the site or through the service. If you are under the age of 13, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.

Changes to this Policy…

The terms of this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage of the website for a reasonable period of time after such changes are made, that this Privacy Policy has been updated, and by changing the "Effective" date at the top of this Privacy Policy. We encourage you to check this page periodically for any changes. Your continued use of the website and participation in following the posting of changes to these terms will mean you accept those changes.

Contacting us…

We value your opinions. If you have comments or questions about our Terms & Conditions or Privacy Policy, please send them to How to Build a Brand at [email protected], or contact at the address below.


Membership at all levels including all subscriptions and the Brand Brain subscription have no minimum membership period and can be cancelled anytime.

Choice of Law and Forum...

This Agreement shall be governed by and construed in accordance with the laws of The United Kingdom.


sammy[at]howtobuildabrand.org   (NOTE: replace "[at]" with "@")

Write to...

How to Build a Brand
Suite 3, Falcon Court Business Centre,
College Road,
ME15 6TF

Telephone Customer Service...

+44 (0)2031 953865

Earnings disclaimer...

Every effort has been made to accurately represent our products and their potential. Any claims made of actual earnings or examples of actual results can be verified upon request. The testimonials and examples used are exceptional results, don't apply to the average purchaser and are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual's success depends on his or her background, dedication, desire and motivation. As with any business endeavour, there is an inherent risk of loss of capital and there is no guarantee that you will earn any money.

* Monthly instalment Payment plans maybe subject to a deposit and an interest may be applied depending on the period of time the payment plan is agreed. If you have purchased the B.R.A.N.D. Creator which include logo design, the Full Legal Ownership & Copyright Of Your Brand will be transferred to you in writing once the full payment is received for the service.


We're not around right now. But you can send us an email and we'll get back to you, asap.


©2018 How to Build a Brand Limited. All Rights Reserved. Developed by How To Build A Brand Limited.

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